Privacy Policy for XylMust

Effective Date: 04/11/2024

Welcome to XylMust ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service (SaaS) solution ("Service"). By accessing or using the Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Account Information: Name, email address, institution and company name, phone number, and billing information provided during account creation.
• Contact Information: When you contact us for support or inquiries.

b. Usage Data

• Log Data: Information such as IP address, browser type, device type, operating system, and usage patterns.
• Cookies and Tracking Technologies: We may use cookies and similar technologies to enhance your experience and gather information about usage and performance.

c. Plant Sample Data

• Sample Analysis Data: Data derived from plant samples uploaded for analysis, including but not limited to images, chemical compositions, and other relevant scientific data.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Improve the Service: Process and analyze plant samples, improve our algorithms, and enhance the Service.
• Account Management: Manage user accounts, provide customer support, and communicate with users.
• Marketing: Send promotional materials, updates, and information about new features, unless you opt out.
• Compliance and Legal Obligations: Fulfill legal obligations, enforce our terms, and protect against fraudulent or illegal activities.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors and service providers that assist us in providing the Service, such as cloud storage, analytics, and customer support.
• Legal Requirements: When required by law, subpoena, or legal process, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights and Choices

• Access and Update: You may access and update your personal information through your account settings.
• Data Deletion: You may request the deletion of your personal information by contacting us.
• Opt-Out: You may opt out of marketing communications at any time by following the unsubscribe link in our emails.

6. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

7. International Data Transfers

If you access the Service from outside France, your information may be transferred to, stored, and processed in France or other countries where our service providers are located. These countries may have data protection laws that are different from those in your country.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at contact@xylmust.com